Politique de remboursement

Return & Refund Policy

Last updated: [ 02/07/2026 ]

At GrannyGarden, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Right of Withdrawal

If you are a customer located in the European Union, you have the legal right to withdraw from your purchase within 14 calendar days of receiving your order, without providing any reason.

To exercise your right of withdrawal, please contact us at:

Email: contact.grannygarden@gmail.com

2. Return Eligibility

To qualify for a refund, returned items must:

Be returned within the applicable return period.
Be in their original condition.
Be free from excessive wear, damage, or misuse.
Include all accessories and, whenever possible, the original packaging.

We reserve the right to reduce the refund amount or refuse a refund if the returned product has been damaged, altered, or is no longer suitable for resale due to handling beyond what is necessary to inspect the item.

3. Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products.
Perishable goods.
Gift cards.
Any products that are legally exempt from the right of withdrawal.

4. Return Process

Before returning any item, you must contact our customer support team to receive return instructions.

Returns sent without prior authorization may be refused.

After notifying us of your intention to withdraw, you have 14 days to ship the item back.

5. Return Shipping Costs

Unless the product is defective, damaged, or incorrect due to our error, customers are responsible for return shipping costs.

We strongly recommend using a tracked shipping service, as we are not responsible for returns lost during transit.

6. Damaged or Defective Products

If your order arrives damaged or contains a defective item, please contact us within 48 hours of delivery.

Your request should include:

Your order number.
A description of the issue.
Clear photos of the product and its packaging.

After reviewing your claim, we may offer:

A replacement.
A full refund.
Another appropriate resolution.

7. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed using the original payment method within 14 days after receiving the returned item or proof that it has been shipped back.

Original standard shipping charges will be refunded where required by applicable law. Any additional costs for expedited or premium shipping selected by the customer are non-refundable.

8. Exchanges

We do not offer direct exchanges.

If you wish to receive a different item, please return your original purchase in accordance with this policy and place a new order.

9. Undeliverable or Unclaimed Orders

If an order is returned to us because:

An incorrect shipping address was provided.
The package was not collected from the carrier.
Delivery was refused.

The customer will be responsible for any reshipping fees.

If a refund is requested instead, it will be issued after the returned package is received, minus any shipping or return fees incurred where permitted by applicable law.

10. Lost Packages

If your package appears to be lost, we will initiate an investigation with the shipping carrier.

A replacement or refund will be issued only after the carrier confirms that the package has been been lost.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

GrannyGarden