Politique d’expédition
Shipping Policy
Last updated: [ 02/07/2026 ]
Thank you for shopping with GrannyGarden. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy before placing your order.
1. Order Processing
Orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly extended.
2. Shipping Times
Estimated delivery times are:
- United States: 5–10 business days
- Canada: 5–10 business days
- United Kingdom: 5–10 business days
- Australia & New Zealand: 6–12 business days
- Europe: 6–12 business days
- Rest of the World: 7–15 business days
Please note that all delivery times are estimates and are not guaranteed.
3. Shipping Costs
Shipping costs are calculated at checkout based on the destination and selected shipping method.
From time to time, GrannyGarden may offer free shipping promotions. Such promotions may be modified or discontinued at any time without prior notice.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow 24–72 hours for tracking information to become available.
5. Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
GrannyGarden is not responsible for customs delays or additional import charges.
6. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply to resend the order.
GrannyGarden is not responsible for orders delivered to an address provided incorrectly by the customer.
7. Lost, Stolen, or Delayed Packages
If your package is significantly delayed, please contact us at contact.grannygarden@gmail.com.
We will work with the shipping carrier to investigate the shipment.
GrannyGarden is not responsible for delays caused by shipping carriers, customs, weather conditions, natural disasters, strikes, or other circumstances beyond our reasonable control.
Packages marked as Delivered by the carrier are considered successfully delivered. If you believe your package was stolen after delivery, we recommend contacting the shipping carrier or your local authorities.
8. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the damaged product
- Photos of the shipping packaging
We will review your request and, where appropriate, provide a replacement or refund.
9. Order Changes & Cancellations
Orders may only be modified or cancelled before they have entered the fulfillment process.
Once an order has been processed or shipped, it cannot be cancelled.
Please refer to our Return & Refund Policy for return eligibility.
10. Contact Us
If you have any questions regarding shipping, please contact us:
GrannyGarden